Bob Thomas CARSTAR maintains a 97.9% Customer Satisfaction Rating - the highest in the auto-body repair industry.

Who says you can't measure happiness?

We are proud to be one of 350 CARSTAR collision repair stores across the United States and Canada. We employ hardworking professional employees, certified technicians and proud of our Customer Satisfaction Rating which holds steady at 97.9%. We consistently rank among the top 10% of all CARSTAR collision repair stores for customer satisfaction rating.

CARSTAR leads the industry year after year - many times as much as 20% higher than the other guys. We maintain such a high rating because we believe the phrase "high ethical standards" should be more than just lip service. To us, it should be an entire way to do business. After all, the numbers speak for themselves.

Customer Testimonials

T. Ziemer
Portland OR

The people were more helpful than I could imagine. The repair was exceptional!

M. Corp
Portland, OR

Great service, great people, very easy rental car processing. My vehicle was ready earlier, very clean. Beautiful job! Thank you!

D. Carlsmith
Portland, OR

Everyone I dealt with was top-notch. This business completely exceeded all my expectations! I would highly recommend CARSTAR.

P. Griffith
Portland, OR

Customer service was excellent!! Will highly recommend!

Tom and Lina Mutch
Portland, OR

It is very rare to find great customer service combined with excellent workmanship. We found both at CARSTAR on Sandy Blvd. After experiencing an unfortunate (aren't they all) accident, we felt confident and secure knowing CARSTAR was there to help us. We were greeted warmly and assured everything would be taken care of. When we came to pick up my wife's car, we were more than satisfied. Thank you for your prompt, courteous service.

R. Powell
Portland, OR

We are very satisfied with the repairs you did on our car. I would recommend you again!

S. Miller
Cascade Locks, OR

I could not believe the great service! Also, everyone was so helpful. I think this is some of the best service I've ever had. Also, they cleaned my car spotless. Thank you all!

M. Brandes
Portland, OR

I found CARSTAR very professional. Excellent repair! Car looked Beautiful! They gave me a little container of paint to repair nicks if needed later. I would use this service above any other I have received.

Robert H. Flentke
Vancouver, WA

When I came to pick up our Odyssey I had to look at the license plate to be sure that the sparkling beauty sitting in your garage doorway was actually our car.

You did a WOW job. Not only did you flawlessly fix the damage, you did a magnificent detailing inside and out. We really appreciated that.

And thank you for doing a fantastic job repairing our van. You do great work!


From Our Satisfied Customers: